Unconfirmed inquiries
You may stop or change an inquiry at any time before accepting a written booking proposal. There is no cancellation charge for an unconfirmed inquiry.
Confirmed trips
The cancellation schedule for a paid trip depends on the services reserved and how close the request is to departure. We will provide the applicable deadlines, fees, and refund method in writing before payment.
If no written cancellation schedule has been accepted, no paid booking should be considered confirmed.
Non-refundable supplier costs
Some train tickets, attraction tickets, hotels, vehicles, performers, or peak-season reservations may become non-refundable after purchase. These costs will be identified where reasonably possible before confirmation.
Traveler-requested changes
We will try to accommodate date, route, hotel, or group-size changes. Additional supplier costs and any non-refundable amounts already committed remain the traveler's responsibility.
Major disruption
If a confirmed service cannot operate because of closure, severe weather, transport interruption, or another event outside reasonable control, we will first seek a comparable alternative. Any refund depends on amounts recoverable from the relevant suppliers.
Travel insurance with trip cancellation and interruption cover is strongly recommended for paid travel arrangements.